Furniture Questions & Answers

A modular sofa is made from separate sections that form a seating arrangement. How those sections connect and which layouts are possible depend on the specific model. Check its module diagram rather than assuming every arrangement is supported.

No. Some use position-specific arms, backs or corner units. Confirm the configurations supported by the exact modules and connectors supplied.

A modular sofa uses separate seating sections; a fixed sofa has a more predetermined structure. Compare the actual layout, delivery components and dimensions rather than choosing by the label alone.

No. Seat count describes a seating configuration, not a standard external width. Arms, corners, curves and chaise sections can change the footprint substantially. Use the model’s labelled measurements.

Measure the exact layout plus usable walking routes, doors and other furniture. There is no single room size that fits every six-seat configuration.

A chaise has an extended section for stretching out; a corner arrangement joins seating along two directions. Product naming can vary, so the top-down diagram is the clearest way to compare the actual layout.

Use the viewing direction stated for the exact model and match it to a labelled layout. If the option name is unclear, send us the product link before ordering so the chosen side can be confirmed.

This depends on whether the model and supplied modules are designed to be reversible. Check the exact configuration; detachable components alone do not prove reversibility.

Check the selected model’s supplied components and assembly information. Ask about the connector type and quantity if they are not listed; modular construction alone does not establish the contents of the box.

Compatible extra modules depend on the actual model, current availability and fabric or colour continuity. Ask about the pieces available now before relying on a future addition.

Compare the actual back curve and footprint with the wall and nearby openings. Some curved layouts leave unused space behind them; a top-down plan is more useful than the seat label.

Send the product link, selected option and a labelled room plan through our contact page. Include doors, walking routes and any access concern so the question can be assessed for that exact selection.

Measure the room footprint, door/window openings, circulation and the entire delivery route. Compare both assembled and packed-component dimensions where available.

Use the labelled diagram for the selected layout to identify the full footprint and chaise projection. If a dimension is not clearly defined, ask us to confirm it before ordering.

Usable seat depth is the space from the front of the seat to the supporting back/cushion surface, measured consistently. It differs from the sofa’s full outside depth.

No. Fit depends on the person, seat height, back position, cushioning and use. Compare measurements and any genuine first-hand assessment rather than treating depth as a universal comfort score.

Seat height measures from the floor to the seating surface. It is different from the overall height to the top of the back.

Use the model’s labelled specification and ask about any critical tolerance or unclear measurement. Do not infer an exact production tolerance from another product.

Access planning needs the largest supplied component’s packed length, width, height and weight. Ask for these values where they are not shown; the assembled footprint is a different measurement.

A doorway width alone cannot prove fit. Check the component’s full dimensions, opening height, turns, stairs and any lift along the route. Ask for human review when the route is uncertain.

Leg removal is model-specific. Follow the actual assembly and handling instructions; ask us before assuming the legs can be removed for access.

Check each component’s packed size and weight against the full stair route and the booked service. Separate modules do not automatically establish suitable access or included stair handling.

Record the clear doorway, internal cabin, usable height and route into/out of the lift. Include turning space and relevant building delivery restrictions.

No. A two-dimensional plan helps compare footprints but does not capture every access, handling or three-dimensional constraint.

Use the material reference and composition for the selected colour or variant. If the fibre composition is not shown and matters to your choice, ask about the exact product before ordering.

Check the covering specified for the seating/contact surfaces and other panels of the selected model. Ask about any mixed materials rather than assuming every visible surface has the same construction.

Use the documented leather type and finish for the selected model. Appearance, price or a general leather label does not establish a grade.

Removable parts vary by model. Check the seat, back and frame covers separately and follow the actual removal instructions.

Only use the cleaning method approved for that exact fabric/care label. A removable cover is not necessarily machine-washable.

Reversibility depends on the shape, finish and construction of each cushion. Check the model-specific instructions before turning it over for use.

Describe documented durability/care properties and their limits. Do not promise that a fabric is pet-proof or cannot be scratched.

A stain-resistance claim must apply to the exact fabric and any treatment used. Check its documented scope and care; do not assume that a covering is stain-proof.

Follow the selected material’s placement and care guidance for direct sun. A broad fabric or leather category is not a guarantee against colour change.

Sample availability depends on the actual material and product. Contact us with the product and colour reference to ask whether a real sample can be supplied before relying on one.

Screen settings and lighting can affect colour appearance. Compare available real samples and product-specific imagery where possible.

Cushion filling, suspension and frame construction vary by model. Use the product’s specific details and ask about any missing construction information that affects your decision.

Check the exact selected offer. Products titled as an armchair and ottoman set describe a paired selection; confirm both component details and options before ordering.

A set component is not automatically sold individually. Ask about an actual separately purchasable compatible ottoman before planning a separate order.

Use the base and movement specified for the exact model. A chair shown with an ottoman does not by itself establish swivel or reclining movement.

Allow space for the model’s actual turning envelope, not only its parked width. Ask about rotation and clearances if they are not shown.

Use a footstool only as intended by the manufacturer. It is not automatically designed or rated for additional seating.

Compare the actual seat/footstool heights and intended use. Show the supplied pair’s measurements rather than promising universal comfort.

Compare the actual fabric or leather references, colours and compatible ordering options. Similar screen images or names do not establish an exact match.

Check the exact mechanism and supported positions. A swivel base or a footstool is not proof that the chair reclines.

Use the model-specific construction and finish information. A marble description or stone pattern alone does not establish whether the top is solid stone, veneer, engineered material or another surface.

If the surface is natural stone, explain the actual expected variation with representative images; first verify that it is natural stone.

Follow the care instructions for the exact stone and finish, including any treatment already applied. Do not add a sealer based on a general marble-care rule.

Use the approved method for the actual material and finish. If the surface is unclear, ask before applying cleaners, sealers or stain treatments.

Compare diameter, seat position, height and walking routes in your actual room. Use a scale plan and model measurements rather than one rule for all layouts.

Compare the tabletop and actual sofa seat heights with intended use and room layout. Show measured examples and describe recommendations as guidance.

Calculate usable seating from tabletop size, leg/base positions and a stated chair width. A seat-count name alone does not confirm every chair combination.

Only the pieces listed in the selected offer are included. A dining table photographed with chairs may still be sold as a table only.

An extension mechanism is a model-specific feature. Confirm that it exists and check both normal and extended dimensions before planning around it.

Use the listed product and component weights and ask about packed dimensions, handling and assembly for the selected model. Confirm the delivery service separately.

Check the actual top and base construction, timber or veneer reference and finish. The word wood does not by itself establish solid-timber construction.

Follow the actual finish-specific care and protection guidance. Do not assume a heat-resistance limit from the broad surface category.

Confirm the internal mattress platform for the exact variant against the mattress dimensions. External bed-frame size and the word King are not enough.

Do not treat regional size names as interchangeable. Compare the actual mattress and internal platform dimensions for the market and variant.

A mattress is included only when the selected bed or bundle offer explicitly lists one. Bedding in a styled photograph does not establish inclusion.

Confirm the actual supplied slats, centre support or other platform components for the selected variant, alongside the relevant mattress guidance.

Storage must be an explicit feature of the model, with a documented compartment or mechanism. An upholstered or low-profile frame does not establish storage.

Check the named products, quantities, variants and exclusions for that exact package. Follow component links and ask about any unspecified item before ordering.

Compare the current purchasable prices of the same component products and variants with the actual bundle price. Different options or unavailable reference products are not like-for-like.

Substitutions depend on the actual package and availability. Ask about the final contents, current price and any service implications before ordering.

Confirm the current delivered total and service for your postcode and selected order. Ask about any access or location exception before paying rather than relying on a broad shipping headline.

Send your Australian postcode, suburb and selected product through the delivery enquiry form. Eligibility, current cost and service need to be confirmed for the actual address.

Use the current estimate for your product and address. Ask when the period starts and whether it includes production, dispatch and transit; regional averages are not a guaranteed arrival date.

Confirm the booked service for the actual order. Curbside delivery, room placement, stairs and assembly are different service levels.

Package components can have different availability. Ask about consolidation, split delivery and the current estimate for the exact bundle.

Read the current cancellation and returns information and contact us with your order reference promptly. Cancellation, change-of-mind returns and faulty-goods issues are different situations.

Contact support@farrellihome.com with the order reference, product identification and clear photographs of the issue and relevant packaging. Use the current support process and avoid an unapproved repair.

Check the current voluntary warranty for the actual product. Australian consumer guarantees are separate and cannot be removed by warranty wording; see the ACCC guidance linked below.

Farrelli’s existing founder story describes an Asian sourcing and design journey. Manufacturing origin is product-specific: ask about the actual model rather than inferring Australian or Italian manufacture from the sales market or style.

Select the exact variant and review current availability information. Ask about production and dispatch timing before relying on an in-stock or made-to-order assumption.

Use the choices actually offered for the model. For a different fabric or arrangement, ask about feasibility, price, lead time and applicable terms before treating it as an available option.

Use only a location and visit arrangement expressly confirmed by the team. Delivery coverage is not a showroom address; contact us about the real viewing options for your selected product.

The new guide interiors are labelled conceptual AI-generated illustrations. Product examples use existing catalogue imagery and are linked to the actual item; check the selected variant and specification on its page.

Check the currency label on the product page, cart and checkout in your selected market. Confirm any discrepancy before payment rather than assuming the dollar symbol alone identifies AUD.

Ask for the current delivered total, service and any tax, import-handling or access exception for your address. Do not infer an unconditional no-extra-charge promise from a general slogan.

Compare the selected configuration, actual dimensions, usable seat, materials, care, inclusions and delivery/access data. Similar photographs or seat labels do not make two products equivalent.