Prepare for furniture delivery by checking the booked service, keeping the agreed route clear and having the order details ready. On arrival, compare the supplied items with the actual order and follow the relevant support process if something needs attention.
Review the arrangement before arrival
Check the current booking information, contact details and the service level. Make any required building arrangements and confirm access instructions. Curbside delivery and room placement create different responsibilities, so do not assume a team will carry or assemble pieces beyond the service actually booked.
Prepare the agreed route safely
Remove ordinary obstructions from the planned access route and keep relevant doors or lifts available under the building’s rules. Do not attempt an improvised difficult move or dismantle structural elements because a delivery is waiting. If the access situation has changed, contact the team so it can be addressed rather than hidden.
Have the selection details ready
Keep the order reference, product names, selected configurations, coverings and component list available. For a bundle, check each listed piece rather than only counting boxes. Packaging or module names may differ from the final furniture title, so use the actual identifying information supplied with the order.
Record an issue clearly
If something appears damaged, missing or different, record useful photographs and identification and contact the team with the order reference. Describe what you see without attempting an unapproved repair. Follow the current reporting and support process; a checklist is not a replacement for the applicable policy or consumer rights.
Follow assembly and handling instructions
Use the instructions for the actual model, including any component order, connectors or support requirements. Do not assume a similar-looking product assembles in the same way. For substantial tops, frames or modules, follow the specified handling method rather than moving them by an unsupported part.
Keep care and order records together
Save the care information, relevant service correspondence and the final product details for later use. Read the approved material instructions before applying a cleaner, sealer or treatment. A complete record makes follow-up questions easier to answer and helps keep future room changes tied to the actual furniture you received.
Compare actual products
These examples use the dimensions currently listed for the selected models. Check the selected configuration and product details before ordering; the conceptual interior image is not a product photograph.
| Model | Listed overall dimensions | Compare |
|---|---|---|
| Atlas Wooden Top Square Brown Coffee Table | 140 L × 140 W × 30 H cm | View product |
| Alex Marble Top Square Gray Coffee Table | 140 L × 140 W × 30 H cm | View product |
| Alpine Wooden Coffee Table with Cylindrical Base | 140 L × 140 W × 21 H cm | View product |
Frequently asked questions
What should I photograph if there is a problem?
Capture the issue clearly, the product identification and relevant packaging, then contact the team with the order reference.
Should I attempt a repair immediately?
Seek the relevant guidance first rather than making an unapproved change that could complicate diagnosis.
Does this checklist change the return policy?
No. Use the current policy and applicable consumer protections for the actual situation.
Compare the relevant collection
Continue planning
- How to Choose a Round Coffee Table: Diameter, Height and Sofa Clearance
- How to Measure Your Room—and Delivery Route—for a Sofa
- Marble Coffee Tables: Identify the Surface Before Choosing a Care Routine
- Product comparison and room-planning tools
- Furniture questions and answers
- Ask about a specific product